1. Availability
All events, services, venues, suppliers, and experiences are subject to availability at the time of booking. We cannot guarantee availability until written confirmation has been provided and any required deposit has been received.
2. Booking & Confirmation
A booking is considered confirmed only once the agreed deposit has been paid and written confirmation has been issued by our team. Until confirmation is received, dates and services remain open to other enquiries.
3. Deposits & Payments
Deposits are non-refundable unless otherwise agreed in writing. Full payment terms and due dates will be outlined in your booking agreement. Failure to make payment within the agreed timeframe may result in cancellation of services.
4. Changes to Events
Any requested changes to event details (including date, time, location, guest numbers, or services) must be submitted in writing. While we will always aim to accommodate changes, this cannot be guaranteed and may incur additional costs.
5. Cancellations
Cancellation policies vary depending on the event type, venue, and third-party suppliers involved. Any non-refundable costs already incurred on behalf of the client will remain payable.
6. Third-Party Suppliers & Venues
We work with trusted venues, entertainers, caterers, and suppliers. However, we are not liable for failures, delays, or issues caused by third parties. Their own terms and conditions may also apply.
7. Force Majeure (Events Beyond Our Control)
While we strive to deliver every event to the highest standard, certain circumstances beyond our control may affect services. These include (but are not limited to) extreme weather, government restrictions, venue closures, supplier cancellations, transportation issues, public health emergencies, technical failures, or other unforeseen events.
In such cases, we will make every reasonable effort to offer alternative solutions. However, we cannot be held liable for circumstances outside our direct control.
8. Client Responsibilities
Clients are responsible for providing accurate event information, guest numbers, dietary requirements, and any necessary permissions. We are not responsible for issues arising from incomplete or incorrect information.
9. Liability
Our liability is limited to the value of the services contracted. We are not responsible for indirect losses, damages, or expenses arising from the event.
10. Conduct & Safety
We reserve the right to refuse service or terminate an event if guest behaviour is deemed unsafe, unlawful, or inappropriate. Clients are responsible for the conduct of their guests.
11. Best Endeavours
We are committed to delivering exceptional service and will always use our best professional efforts to organise, manage, and execute your event as agreed. However, certain elements may be subject to change due to availability, supplier limitations, or circumstances beyond our control.
12. Acceptance of Terms
By confirming a booking with us, you acknowledge and agree to these Terms & Conditions.
1. Engagement Confirmation & Retainer Fee
Upon written confirmation of services, a non-refundable retainer of 50% of the projected event investment is required to secure the event date, allocate resources, and initiate planning. The event is not considered contracted until the retainer has been received.
2. Supplier Contracting & Advance Payments
As part of the event delivery process, third-party suppliers may require staged or full pre-payments. These costs will be transparently itemised within the commercial proposal. Once approved, supplier payments become non-refundable and subject to each supplier’s individual terms and cancellation policies.
3. Scheduled Progress Payments
For complex or large-scale productions, interim payments may be issued at key planning milestones. These staged payments ensure continuity of service, timely supplier confirmations, and operational delivery aligned with agreed timelines.
4. Final Balance Invoice
The final invoice will be issued 14 days prior to the event date and must be settled in full before event execution, unless alternative credit arrangements have been agreed in writing. Failure to settle the final balance may result in suspension of services or supplier releases.
5. Variations & Additional Services
Any changes to scope, guest numbers, timings, or added services requested after confirmation will be documented and invoiced accordingly. Where possible, written approval will be obtained prior to implementation.
6. Post-Event Reconciliation
Additional charges incurred during the event — including overtime, extended staffing hours, equipment damage, or last-minute client requests — will be reconciled post-event. A final reconciliation invoice will be issued with payment due within 7 days.
7. Payment Method & Terms
Payments are accepted via bank transfer unless otherwise agreed. All invoices are issued in GBP and are subject to standard commercial payment terms. Late payments may affect planning timelines, supplier guarantees, or event delivery schedules.
8. Acceptance of Commercial Terms
Payment of the retainer and written confirmation of services constitutes acceptance of the above commercial payment structure and associated terms.
Sent from my iPhone